11-14-2014, 02:30 PM
(11-14-2014, 10:19 AM)Securb Wrote: When you email them make sure they can see that they are all CC'ed on the email. The line I have used in the past that has worked is "I would like to get this resolved without involving my State's Attorney General". And "I would appreciated it if someone could help me get this resolved.
I think the argument you can make is - something fragile like an egg packed flight case will break if thrown hard enough without causing damage to the case. The fact that the case wasn't damaged it moot. I would also show them how the damage aligns with the rivets on the case.
Also do not settle for a repair insist a replacement.
replacement of a 100% custom handbuilt guitar...?
Poor Jordan is gonna get blue-balled into oblivion.