06-04-2015, 06:22 PM
Some of you are aware that I had a strange occurrence last month with string breakage occurring in consecutive band practices. Here is an update:
I wrote to DR Strings last week and told them what had happened, and that I am a loyal customer. I asked if there were any batch issues, etc.
They replied within a couple of days and apologized for the inconvenience. They asked for my address and offered to replace the strings. Today, a few days after the original email, I received two sets of replacement strings.
I have been using DR Strings for about 17 years. I plan to continue to do so. The response from their CS department reinforces that decision.
Kudos to DR Strings!
:thanks:
I wrote to DR Strings last week and told them what had happened, and that I am a loyal customer. I asked if there were any batch issues, etc.
They replied within a couple of days and apologized for the inconvenience. They asked for my address and offered to replace the strings. Today, a few days after the original email, I received two sets of replacement strings.
I have been using DR Strings for about 17 years. I plan to continue to do so. The response from their CS department reinforces that decision.
Kudos to DR Strings!
:thanks:
Because I said so.
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